Versa battery draining quickly

[Nphamlett]

I've had my Versa for just over 1 year. A few weeks ago I noticed my battery was draining quickly and the heart rate monitor stopped working. I have read through the forums and done the following:

1. Reset it by pressing the back and bottom right button until I see the logo 

2. Let it go to 0% and charged to 100%

3. Changed the face to a fitbit designed face

None of these have worked. I recently charged the watch to 100% and it's only been 10 min. And it's down to 88% already. Help?

[EdsonFitbit]

Welcome to the Fitbit Community @Nphamlett. Sorry for the delayed response.

I regret to hear that your Fitbit Versa is not holding a charge. Thank you for letting us know the troubleshooting steps you've followed to resolve the problem. To improve your battery life, I would recommend following these instructions.

If you have any question, please don't hesitate to contact us at any time.

[sdkearney]

Same here. This is a garbage situation. There is another long thread on this and no real solutions seem to be offered. 

[EdsonFitbit]

It's great to see you in the Fitbit Community @sdkearney.

I regret to hear that you are having the same problem. In order to provide assistance, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed.

Feel free to contact us at any time.

[Nphamlett]

we exhausted all fixes so they replaced it for free. I was just under my 1 year purchase anniversary. I still love it and am hoping this doesn't happen again 🙂

[sdkearney]

Mine appears to have completely died as of today. My battery drained in less than a day and when I put it on the charger tonight, the LCD is all glitchy. I pulled my old Blaze out and it's currently charging. I don't think I'll ever buy a fitbit again. I've never had problems like this with any of my previous devices. The Versa had the lightest use of any I've owned. 

[EdsonFitbit]

Thanks for the update @Nphamlett.

I'm glad to hear that you'll receive a replacement Fitbit Versa. Thank you for letting us know.

Thank you for getting in touch @sdkearney. I'm sorry to hear about the difficulties you experienced. I'm pretty sure our team will provide you further assistance in order to find a solution. Please let them know how it goes in order to get more assistance.

If you have any question, please don't hesitate to contact us back at any time.