help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa battery draining

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2020 19:21 - last edited on ‎01-12-2020 08:29 by Moderator Alum

‎01-11-2020 19:21 - last edited on ‎01-12-2020 08:29 by Moderator Alum

I bought a 2nd hand Fitbit Versa and never thought it had battery issues. How can i fix this? I'm using a genuine Fitbit charger and Samsung and iPhone adapter for 2 hours as it says on the instructions here but still Versa only lasted for half day. 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎01-12-2020 08:30

‎01-12-2020 08:30

A warm welcome to the Community, @Arthursales15.

 

If your watch isn't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After following them, test your unit.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎02-11-2020 21:35

‎02-11-2020 21:35

I have returned my versa replacement because it was also defective and was received by the warehouse on Feb 5 which they ordered the Versa 2 for replacement instead. Now they said they will start shipping on Feb 10 because their warehouse is close due to Chinese holidays. Now I've been following up and they said on the 14th and now on Feb 20th to ship. Wow, crappy service right? Your warehouse was open to begin with when you received my defective unit, now you're making excuses not to ship what I was promised. I hope you get an award. And to anyone, how can I complain about this? And if there is anyone in Fitbit, don't you have other warehouses, you're only relying in China warehouse? Or just making an excuse. Coz now what I'm hearing is your service is so bad and all excuses.

Best Answer
0 Votes

‎02-13-2020 15:01

In response to Arthursales15

‎02-13-2020 15:01

Hi @Arthursales15 , thank you for your reply and feedback! I verified with Support, and was informed that they are already in contact with you! Please keep working with them, as they have your information already! 

 

Please ler me know if you have any question . 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer