Versa battery is draining quickly

[SunsetRunner]

Been having trouble with my battery. Have to charge minimum twice a day, sometimes three times. Got a replacement 8 months ago, and now Fitbit tells me that it’s “outside of Fitbit’s warranty terms. Not pleased with customer service, will not buy a new smart watch from Fitbit. 

[BrodyS]

I think that you can fix this problem by turning down the brightness and not having your display screen always on only check it when you need to

[SunsetRunner]

Thank you for answering but it doesn’t seem to be the problem. 

[AndreaFitbit]

Welcome to the Fitbit Community, @SunsetRunner and @BrodyS. I'm sorry to hear your Versa's battery is not lasting @SunsetRunner. I understand you've invested in the Fitbit Family; however, we as any other company have policies to follow through.  While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our Warranty  consistently.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Thank you for  your advise @BrodyS.

Keep on visiting the forums. 

[Luckybag]

Me too and terrible customer service

[BrodyS]

like i said before do not have the display screen on at all times and turn
down the brightness and the customer service is great sir you just gotta
give them some time to reply to you cause your not their only customer

[BrodyS]

are you using the charger that your versa came with? you may need a new charger

[Luckybag]

I have given them ample time , three conversations later and yes I'm well aware that I'm not their only customer thank you!

Get Outlook for Android

[AndreaFitbit]

Welcome to the Fitbit Community, @Luckybag. Thank you for your feedback regarding your Versa's battery life and your experience with Customer Support. 

Please follow their instructions in order to resolve your query.

Thank you for your assistance @BrodyS.

Keep on visiting the forums. 

[Chicksee]

I’m having the same problem,and I don’t see a solution other than the two fixes suggested by Brody. My Versa has worked perfectly fine until very recently which causes me to think this is a software issue in need of a fix by update. If there are other suggestions, please let me know. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Chicksee. Thank you for letting me know that you have already tried the two fixes suggested by Brody. 

Please confirm that you have already tried advise of help article: Can I extend my Fitbit device's battery life?

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[GoldenLocksFit]

Same. I'll charge to 100% and the next day it will shut off. In January I turned off notifications, have it on dim and do not disturb so the battery should not be draining that fast. 

[AndreaFitbit]

Welcome to the Fitbit Community, @GoldenLocksFit. Thank you for letting us know that you turned off the notifications on your watch, have it on dim and do no disturb.

I noticed that you already got in touch with our Support Team. Please follow their instructions in order to resolve your query.

Keep on visiting the forums. 

[BrodyS]

If you reset your fitbit versa then all software issues will be removed

[SunsetRunner]

I understand that you have rules when it comes to warranty, what I don’t understand is how a watch under 8 months is too “old”? When I bought my first watch shouldn’t be an issue since I got a replacement sent from you guys. I was in the impression that the watch you sent was a new one, and if so, why doesn’t that watch have a warranty?

[AndreaFitbit]

Thanks for getting back to us and for your advise @BrodyS.

Thank you for your question @SunsetRunner. Warranty starts with the first device you buy, if this is replaced, warranty still runs with the original device. You can check the Fitbit Limited Warranty.

Keep on visiting the forums.