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Versa battery issues

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‎04-18-2020 12:00 - last edited on ‎05-04-2020 05:25 by Fitbit Moderator

‎04-18-2020 12:00 - last edited on ‎05-04-2020 05:25 by Fitbit Moderator

My versa started showing a red light and no longer tracking my heart rate. The battery is dying within a day and a half. The Fitbit keeps turning off while I am running. I powered it down and back on. It did not work. I did a factory reset, followed the online instructions to turn it back on but the screen stays black. No Fitbit logo pops up on the screen and there is no vibration as I am holding down the three buttons.

 

 

Moderator edit: updated subject for clarity

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‎05-04-2020 05:24

‎05-04-2020 05:24

Hi @Sandra1241, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the battery issues that your Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided. Don't hesitate to get back if any question arises.

 

See you around.

JuanJo | Community Moderator

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