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Versa battery issues

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‎09-03-2021 00:12 - last edited on ‎09-03-2021 05:13 by Fitbit Moderator

‎09-03-2021 00:12 - last edited on ‎09-03-2021 05:13 by Fitbit Moderator

My versa has suddenly stopped working. The Fitbit app can’t find it. I have done all the suggested fixes but no joy. I charged it again but it seems to get very hot. Any ideas

 

Moderator Edit: Clarified subject

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‎09-03-2021 05:15 - edited ‎08-19-2023 06:57

‎09-03-2021 05:15 - edited ‎08-19-2023 06:57

Hi there, @HendersT. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

Since your Versa is getting hot, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our Support Team. 

Maria | Community Moderator, Fitbit


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