Versa battery life not lasting

[AaronU]

My Fiance has had her Versa for a little over a year now (just past warranty) and absolutely loved it! She used the product every single day tracking steps, work outs, and sleep. Her battery would last days between charges. She started noticing recently that when she would sleep the watch would die in the middle of the night, each and every night, and not keep a charge. After contacting Fitbit, they let us know that they can track the status of the battery and let us know if there is a problem. We were told that we should try: cleaning the contacts, using a Fitbit watch face, shutting all notification off, switching to "dim" setting etc) and ultimately they let us know there was an issue but we are past the warranty now. Reading other forums this seems to be a common issue. Really liked this product but now we need to charge it at least once every single day. We were offered a 25% discount on a new product but worry this may be a recurring product issue...

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @AaronU, welcome to the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team and they are able to check your account information, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around. 

[AaronU]

Hi Ricardo,

Thank you for the quick reply and link to the warranty information...

The only issue regarding Fitbit supports solution of using a 25% discount on another product is that it may or may not last past a year, which is a bit concerning, especially if the main reason for choosing the product (battery) is the issue.

Once again, thank you for the reply and the supplied warranty information.

Aaron

[RicardoFitbit]

You're welcome @AaronU, your reply is also appreciated.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always helpful for us to evaluate our procedures.

I'll be here if you need anything else.

[AaronU · Accepted solution]

@RicardoFitbit So just to keep you up to date on this. I am extremely happy i did not take Fitbit up on the 25% discount for another product. Recently my mother in laws Fitbit gets past her warranty, and low and behold her Fitbit versa starts acting up. First it starts with just not syncing, then the Bluetooth doesn't recognize, and now its stuck in a reboot loop. Go over all possible fixes with Fitbit support and after the decision is made that it cannot be fixed, we are again offered 25% for a new product. So of the three of us in the family with Fitbits now, two are garbage right after the year warranty. This is completely unacceptable. I would be embarrassed to have a product like this. What kind of company is this? Maybe instead of a new product release, focus on creating a product that lasts more than a year.

[AaronU]

@RicardoFitbit Anddddd the last fitbit my family has is no longer syncing. Once again, very happy that we did not proceed with these garbage products. On the upside, the two apple watches are working great after a full year! I will never buy a fit bit product again.