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Versa battery nos lasting

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‎05-31-2018 00:56 - last edited on ‎06-01-2018 08:52 by Moderator Alum

‎05-31-2018 00:56 - last edited on ‎06-01-2018 08:52 by Moderator Alum

I've had my Versa for a few weeks now, in fact it was a birthday present. Yesterday, I put it on charge and charged it to 100% as I have every other time the battery has been low. I then took it off charge around 1pm and went about the rest of my day. This morning I woke up and my Versa was completely dead! So much for 4 day battery life ... can someone explain this please or let me know how to fix it otherwise I shall be returning?

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎05-31-2018 01:47

‎05-31-2018 01:47

Try restarting your tracker several times and see if that improves it. If it doesnt you will need to contact Support (link in my signature )

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎05-31-2018 02:37

In response to NellyG

‎05-31-2018 02:37

Mine lasts for less than 48 hours. I have done 6 resets in total . I restarted it countless times . I have all syncs and notifications off from the time I first purchased  it. I don't use it for music or payments. The backlight is set to dim from the beginning. I have the tips and the screen wake function off from the very beginning. I have done all possible things mentioned on the forum to save battery life from the very first time I started using it . I am on the stock clockface since i started wearing  it. It's mostly a faulty batch of versa and if you go through the forum you can see many people facing problems with the battery life. I have contacted support. Since I purchased mine from overseas (singapore airport ) and there is no store here where I can go and get it replaced . So if you have bought it locally I would highly recommend to get it replaced . You can do all the restarts and the resets and eventually you will get frustrated!

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‎05-31-2018 03:28

‎05-31-2018 03:28

You are going to have to return it.

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‎05-31-2018 04:43

In response to NellyG

‎05-31-2018 04:43

I attempted this the day before last due to my versa not syncing so I don't feel this would help 

 

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‎06-01-2018 08:55

In response to Charlottejp5

‎06-01-2018 08:55

A warm welcome to the Community @Charlottejp5, @NellyG, @Gaurav_347 and @GreginJaxFL thanks for stopping by.

 

I appreciate the effort in trying to fix this issue. If you still having inconveniences with your battery, I recommend taking a look at this post and follow the instructions provided there. After these steps, test your watch.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer