Versa battery quick drain.

[Ericsloman]

I had this problem about a year ago and it was resolved through customer service. The battery is draining extremely fast I’m talking 100 to 0 in an hour, and placing it on a charger seems to just keep the battery life at where it is. last time I was told to factory reset and full charge and my problem resolved itself. This time there doesn’t seem to be a fix. The device is two years old I’ve had both the charge and charge 2. If there’s a fix please help, I can’t imagine mountain biking without my fitbit and can’t justify a purchase amid the current climate. I’ve factory reset, tried my secondary charger, made sure there is no updates. still no luck. If I have a last ditch effort let me know. Thanks.

[JuanJoFitbit]

Hi @Ericsloman, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I would like to follow up on the battery draining issue that your Fitbit Versa is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the tips listed in this article in order to improve the battery life of your watch. After this, monitor it for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.