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Versa battery short life and my experience with Customer Service

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‎07-01-2021 14:49 - last edited on ‎07-02-2021 06:06 by Fitbit Moderator

‎07-01-2021 14:49 - last edited on ‎07-02-2021 06:06 by Fitbit Moderator

I have been having issues with my versa for the past 2 weeks. My battery dies in less than 24 hours. Now it won’t come on at all. I completed all basics of charging it over the 30 minutes, changing adapters and cleaning it. I contacted customer support and they told me someone would email me with more details to help me with my problem. They didn’t help me. They told me my warranty is up and nothing they can do. And gave me a coupon to buy another one. I don’t want to buy another one or anything else from this company if you won’t even help me with the problem I have already. Or tell me what’s wrong with my product. I don’t want to purchase another bad product. 

 

 

Moderator Edit: Clarified subject

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‎07-02-2021 06:06 - edited ‎03-20-2024 05:44

‎07-02-2021 06:06 - edited ‎03-20-2024 05:44

Hi there, @Tatyona. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

We thank you for being a customer and hope that the discount will help keep you in the Fitbit family. If you have any other questions, please let us know.

Maria | Community Moderator, Fitbit


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‎07-02-2021 09:53

In response to MarreFitbit

‎07-02-2021 09:53

I understand the warranty part. It’s just the simple fact I still don’t know what’s wrong with my product or if it’s even fixable. Therefore, I don’t think it’s necessarily to purchase another product through the company because the issue might happen again and I don’t want to waste my money again. 

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