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Versa black screen and charging issues

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‎05-13-2020 10:05 - last edited on ‎05-26-2020 06:01 by Fitbit Moderator

‎05-13-2020 10:05 - last edited on ‎05-26-2020 06:01 by Fitbit Moderator

This is now my second Fitbit the 1st one was the charge hr and it did the exact same thing. Now I have the Versa and it stopped charging and now I have a black screen, I tried all the suggestions and nothing.

 

 

Moderator edit: updated subject for clarity

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‎05-26-2020 06:00

‎05-26-2020 06:00

Hi @Mjacks33, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

Regarding the charging and black screen issues that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone.I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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