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Versa black screen and it won't sync

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I've had my Versa for ONE MONTH! This morning the app gave an alert that it's not syncing. I followed the steps listed on the virtual community site and now it won't even turn back on! 

 

WTH!?!?!?!?

 

 

Moderator Edit: Clarified subject

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Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear about your Versa's recent behavior. I appreciate you've taken the time to try fixing it by following the tips and recommendations in the forums. 

I've seen that you contacted our Support Team after posting here and saw they helped you to get back on track. 

Please do not hesitate to let us know if there's anything else we may do for you. 

Maria | Community Moderator, Fitbit


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