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Versa black screen

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‎03-19-2019 11:58 - last edited on ‎03-20-2019 09:35 by Fitbit Moderator

‎03-19-2019 11:58 - last edited on ‎03-20-2019 09:35 by Fitbit Moderator

Black screen won't turn on try to reboot bit still black screen.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎03-19-2019 12:03

‎03-19-2019 12:03

Hi, did you also try to restart your Versa 4-5 times in a row to solve the problem. If no, please give it a try. If it does not solve your problem, contact Customer Support about this issue.

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‎03-19-2019 12:25

‎03-19-2019 12:25

Woke up to this problem today as well

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‎03-20-2019 09:33

In response to lhallison

‎03-20-2019 09:33

@kentt Welcome to our Fitbit Community! I'm sorry to hear that your Versa screen is not turning on even though you've restarted it before contacting our forums.

 

Does your Versa screen turn on when you put it in the charging cable? Have you left it charging for 2-3 hours? If these details are already covered, let me know and I'll be happy to assist you accordingly.

 

@lhallison Thank you for joining us in this thread! I'm sorry to hear that your Versa is unresponsive as well. If you haven't done so, please try the restart process that shared my friend @SunsetRunner. Also, please let me know the details that I asked to @kentt and I'll be happy to assist you as well.

 

Looking forward to your responses guys! Smiley Happy 

JuanJo | Community Moderator

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