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Versa black screen

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‎07-19-2019 08:34

‎07-19-2019 08:34

I woke up to my versa screen being black. No buttons turn it on. Factory reset did nothing. Holding down all 3 buttons for several minutes did nothing. When I put it on the charger, nothing. After charging for over an hour, I tried all of the above again. Nothing. I’ve read through the forums and saw no other suggestions. 3 other people posted today with the same issue. Also interesting coincidence- I got this versa 1 year and 3 days ago, according to the forum post I posted last year because I got a faulty one. I purchased the versa because the blaze I had prior also died. 

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8 REPLIES 8

‎07-22-2019 07:47

‎07-22-2019 07:47

@lmcginnis I'm sorry for the late response. However, it's great to see you in our Fitbit Community.

 

Regarding the charging and screen issues that your Versa was experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-22-2019 08:26

‎07-22-2019 08:26

same exact issue here...were you able to find a solution?

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‎07-22-2019 09:15

‎07-22-2019 09:15

This exact same thing happened to me, and I received mine as a birthday present a little over a year ago (i.e. just out of warranty). Tried everything you mentioned below, although my iPhone app does show it as fully charged and connected--just can't get anything to show on the screen. Did you get any response? 

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‎07-22-2019 09:28

‎07-22-2019 09:28

Same thing happened to me yesterday, the 21st... I tried the same things you did and got nothing... The same thing happened to me about 6 months ago.. I took that one back to Costco (you have to have all of the accessories included) and got a new one... I love the Fitbit.. when it's working... 

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‎07-22-2019 10:34

In response to mclean23

‎07-22-2019 10:34

I went to the chat... and they are sending me a new Versa.

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‎07-22-2019 11:25

In response to lcmccas

‎07-22-2019 11:25

Me too!!

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‎07-22-2019 12:27

‎07-22-2019 12:27

They are sending me a replacement 

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‎07-22-2019 12:42

In response to lmcginnis

‎07-22-2019 12:42

Great ! They are sending me a new one too! 

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