Versa black screen

[Jbragg]

My Versa suddenly stopped working. It was during a workout and the screen just went black. Yes it was charged. Yes I held all the buttons to restart. Yes I placed it on the charger overnight. I contacted Fitbit and have not heard back. I am now wearing my daughters versa to hold me over while looking at other options. But it appears so many are having an issue since the update. Legally there must be something we can all do together because this is ridiculous. I have always been a Fitbit fan but I’m sick of replacing them all the time! 

Moderator Edit: Clarified subject

[luckyshamrock13]

Mine was not syncing properly on Friday afternoon. I shut it down to restart it, but now it won't power on at all. Charged, perfect cable, pushed all the buttons the right way. Nothing.

[Gingerpips]

Same issue with mine too, I've emailed CS so expecting at least a replacement!

[luckyshamrock13]

I don't know the right email? I bought it on Amazon in September, so who
knows if they'll fix it or not.

[busterandwoody]

My versa has also died. Did the firmware update yesterday and was a but iffy but went to charge my fitbit this morning (at 25%) and now screen dead 😞 tried a reset no luck

[Lamis.akkad]

Exactly what happened to me this morning, what is going on? I sent email to support, awaiting reply

[luckyshamrock13]

I turned mine off because it wasn't syncing with my phone, and now it just
refuses to turn back on! 😭

[busterandwoody]

Update it seems to still be charging and synching but screen is dead 

[Lamis.akkad]

yes I can even change clock faces and it vibrates according to change but nothing comes up on screen, the sensor and everything else is working, only the screen is dead

[busterandwoody]

I am on the phone to fitbit support now will let you know what they say!!

[SunsetRunner]

Don't hold your breath!

[busterandwoody]

Great customer service they were great and confirmed versa is working but screen is dead. Sending me a new one!! 

[SunsetRunner]

You are one of the lucky ones. They replaced the first one I had that had an issue and were great also.....the first time. It seems like their firmware update has messed up a lot of Versas and the basic response has been "we can give you a discount towards another one".

Sorry but this would be the 3rd one.

NO THANKS!

[Gingerpips]

They were really good to me too, offered a replacement. When I went through the form they said they no longer have my model in stock so they're going to send me the newer model Versa 2 for free, I'm well chuffed 🙂

[SunsetRunner]

This is now my second Versa. It seems like every 10 - 12 months they do something to "fix" bugs and only make things worse.

Glad to hear they "resolved" your problem, but just wait for the next firmware update. 

You'll be "out of warranty " and be in the same boat as the rest of us.

[luckyshamrock13]

What number did you call?

[busterandwoody]

0800 069 8505

[luckyshamrock13]

I called FITBIT @ 1-877-623-4997 and they are sending me a new one. Hope this helps others! 

[Squidgmy]

My first one refused to charge, and was replaced within about a month, but now the 2nd one is refusing to sync/WiFi they won't replace it as it's the 2nd one. Im sure they only expect these to last for 6 months or so. Joke for £200+

[SunsetRunner]

I called CS and got the same response everyone else has.
"Your Versa is out of warranty, we can give you a discount on the purchase
of another one".
Why? So you can remotely brick it? Sorry, you already stole $200 from me.
You're not getting $200 a year from me