Versa black screen

[Val09844]

My screen is black and won't restart although it is fully charged

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @Bryana904, @AlliA2Z, and @SunsetRunner, thanks for getting back and letting me know the outcome. I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please note that we may need more than 7 business days to respond, due to recent events affecting our operations. Keep a lookout in your inbox to the email address associated with this account. 

Hey @Gingerpips. Thanks for reporting what happened to your Versa to our Support Team. I'm glad to hear you'll be back on track very soon. 🙂

Hi @Renaeh22, welcome to the Community Forums. Thanks for the details provided about your Versa's screen behavior. I've seen that you contacted our team after posting here, we apologize for the late response to your email, as I mentioned in this thread, due to recent events affecting our operations, we're taking longer to respond. Stay tuned of your inbox to the email address associated with this account someone will reply to you as soon as they can. 

Hey @Val09844. I'm glad to hear that you're back on track. 😉

I'll be around if there's anything else I may do to help you in the meantime. 

[LorianneSt-O]

Exact same problem, i uninstalled the app on my phone and reinstalled it, now it will sync with the versa but on the watch itself i dont see anything. I tried changing the clock, i feel the vibation but nothing lights up on the screen. It is fully charged . Seems to be the same day i made the update too i dont know if it is linked but its frustrating for sure...

[MarreFitbit]

Hello there @LorianneSt-O, welcome to the Community Forums. I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon as they can, we'll appreciate your patience as we may take a bit long to get back to you.