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Versa - black screen

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‎12-16-2020 13:10

‎12-16-2020 13:10

My Fitbit screen has gone black. I have tried to restart it - the Fitbit logo comes on but then disappears and goes back to black. The vibrations still work as does the green heart monitor lights. 
earlier today the screen would not ‘go to sleep’, now it will not ‘wake up’. Anyway besides Twitter that I can get hold of customer services? 

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5 REPLIES 5

‎12-16-2020 16:41

‎12-16-2020 16:41

Hi @LAwatson , thank you for sharing your experience and your tries to solve the situation. 

I've informed Support and they'll be helping you further via email. 

 

Please keep me posted. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎12-16-2020 20:06

In response to JuanFitbit

‎12-16-2020 20:06

Same issue for me...very frustrating. Seems to be a Versa 2 issue.

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‎12-17-2020 14:43

In response to Jilly33

‎12-17-2020 14:43

Hi @Jilly33 , thank you for informing us about your situation. Could you please confirm if you already tried restarting your Versa 2?How do I restart my Fitbit device?

Can you identify any reaction during the restart? (vibration, text or logo on the display,etc)

 

I'll be expecting your reply

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎12-17-2020 14:52

In response to JuanFitbit

‎12-17-2020 14:52

Thank you for getting in touch. I have spoke to one of your representatives today and have sorted the issue. Thank you
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‎12-17-2020 19:26

In response to JuanFitbit

‎12-17-2020 19:26

I reset and had the logo appear and now it is also losing time and going black screen often.

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