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Versa black screen

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‎04-14-2019 05:45 - last edited on ‎04-15-2019 10:12 by Fitbit Moderator

‎04-14-2019 05:45 - last edited on ‎04-15-2019 10:12 by Fitbit Moderator

Hi, I have a Fitbit Versa since October 2018 and all has been perfect with it until last week when the screen went completely black and hasn't come back since. I have read through a lot of articles on here and on other websites on how to fix it but the solutions provided are not helping. There is 1 solution which I have not tried bu that is because I cannot physically do it, hold down the buttons while the watch is in the charging dock.

What is the next step?

 

 

Moderator edit: format

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‎04-14-2019 13:49

‎04-14-2019 13:49

Hi, perform a Factory Reset. Click the link and you will have all the info of how to do a FR and also how to setup your Versa again to your phone after a FR, cause your Versa acts like a new device and needs to be setup agaijn ti your phone. It even this does not help, contact Customer Support about your problem. 

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‎04-15-2019 10:12

In response to SunsetRunner

‎04-15-2019 10:12

@KdKaren Welcome to our Fitbit Community! I want to follow up on the unresponsive screen issue that your Versa is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to follow the steps that are listed in this help article, which also has the restart process but you can skip it since you already tried it before. Let me know if the issue persists and I'll be happy to follow up.

 

Thank you for your help @SunsetRunner!

 

See you guys later! 😀

JuanJo | Community Moderator

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