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Versa black screen

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‎04-15-2019 15:00 - last edited on ‎04-16-2019 07:21 by Fitbit Moderator

‎04-15-2019 15:00 - last edited on ‎04-16-2019 07:21 by Fitbit Moderator

 I put my Fitbit Versa to charge and the screen went black,  I did reset it holding the bottoms, but no luck what else I can do?

 

 

Moderator edit: format

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‎04-15-2019 15:23

‎04-15-2019 15:23

Hi, did yu do the entire restart procedure, e.g. restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the FitBit logo and release the buttons? If yes, contact Customer Support and ask for a bettery test. 

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‎04-16-2019 07:20

In response to SunsetRunner

‎04-16-2019 07:20

@Juceor It's great to see you in our Fitbit Community! I'm happy to help you with the issue that your Versa is experiencing since it's stopped turning on even though you've restarted it before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This also contains the restart process but you can skip it since you already tried it before. Let me know if your Versa comes back to life.

 

Thank you for your help my friend @SunsetRunner!

 

See you later! 😀

JuanJo | Community Moderator

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