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Versa black screen

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‎06-04-2019 00:45 - last edited on ‎06-04-2019 06:18 by Fitbit Moderator

‎06-04-2019 00:45 - last edited on ‎06-04-2019 06:18 by Fitbit Moderator

My screen is black with a few vertical lines showing up now and then. After I reset the screen will work for a few minutes then slowly start to fade, vertical lines return, then it goes black again. I have tried to change the face, with no improvement. I have reset my phone app. I have ensured a full charge.

 

 

Moderator edit: updated subject for clarity

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‎06-04-2019 00:56

‎06-04-2019 00:56

Hi @kkeeccee I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-04-2019 01:06

‎06-04-2019 01:06

Mine was doing the same, and now it will not do anything at all...just a black screen!

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‎06-04-2019 06:23 - edited ‎10-19-2023 16:23

In response to Kwolfe79

‎06-04-2019 06:23 - edited ‎10-19-2023 16:23

Welcome to the Community Forums @kkeeccee and @Kwolfe79! Thanks so much for taking the time to restart your Charge 3 devices.

Since the steps you've tried din't work for you, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Thanks for your help @NellyG!

Let us know if there's anything else we may do to assist you with. 

Maria | Community Moderator, Fitbit


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