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Versa black screen

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‎06-05-2019 18:03 - last edited on ‎02-23-2022 12:37 by Moderator Alum

‎06-05-2019 18:03 - last edited on ‎02-23-2022 12:37 by Moderator Alum

Hey all, 

 So I never had a Fitbit until my sister in law gave me her alta. And I love it! Just recently, she gave me her versa. She couldn't find the charger however. So I bought a highly recommended one off of Amazon. Now, I have it on the charger, but it's just a black screen. So I'm guessing it's completely dead? Another thing, my Alta quit charging, due to the power cord being messed up. So I got another one. And I'm hoping this one does right because I work in a hospital and I love wearing my Fitbit to work. Is the black screen normal if the versa is completely dead? 

 

 


Moderator edit: subject updated for clarity

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‎06-05-2019 20:20 - edited ‎06-05-2019 20:21

‎06-05-2019 20:20 - edited ‎06-05-2019 20:21

Welcome to the forums!

 

Sometimes buying Highly recommended doesn't work. It really needs to be a Fitbit charger. They aren't  expensive. It also depends on how long it was not charge for. Did your sister not wear it for a while and not charge it. As it can ruin these types of batteries for good.

 

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
Best Charging Practices

Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

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