help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-04-2019 18:33 - last edited on ‎07-05-2019 11:05 by Moderator Alum

‎07-04-2019 18:33 - last edited on ‎07-05-2019 11:05 by Moderator Alum

Versa died yesterday suddenly. Black screen of death that is unresponsive to everything i’ve tried. When it’s in the charger it heats up to a very high temp that gets almost too hot to touch. Any tips? I’m sad because i am a month over the one year warranty. 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-05-2019 11:08 - last edited on ‎10-14-2025 05:31 by Fitbit Moderator

‎07-05-2019 11:08 - last edited on ‎10-14-2025 05:31 by Fitbit Moderator

It's great to see you around @TizzyRosa.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes