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Versa - black screen

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‎07-09-2019 14:21

‎07-09-2019 14:21

HELP!! My screens gone black... sometimes I can see very slightly the watch ... battery seems to still be charging . I’ve tried restarting several times ... nothings working - I’ve messaged customer support - still no reply. Frustrated is the word! Is there any way my versa can get fixed?? Please any help gratefully recieved

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‎07-11-2019 09:54 - edited ‎07-11-2019 09:55

‎07-11-2019 09:54 - edited ‎07-11-2019 09:55

Hello @Dlgiggler, it's good to see you around in the forums for the first time, welcome.  

 

Thank you for the information about he screen being completely black and confirming that you already tried to restart your watch. I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

 

Keep me posted on the outcome.

Davide | Italian and English Community Moderator, Fitbit


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