Versa black screen

[Chapita4]

Anyone else have their Versa go dark - no display but still working and syncing with phone?  I have done all the resets and contacted customer service who offered what seems to be the go - to 25% off a new product.  So...you mean to tell me that a device that cost $199 dollars has a life of 1 year and 5 months?  I am wondering if anyone has had this issue and found a fix to the display issue - the logo doesn't show up even when doing the factory reset - but it vibrates as if it's responding - same with text notifications etc. 

Moderator Edit: Clarified subject

[Rich_Laue]

Hello @Chapita4 it sounds as if you live in an area with a 1 year warranty? Did you purchase the extended warranty? If so you will want to contact them?

Your correct that after the warranty is up, Fitbit is under no obligation to repair for free. While some companies do have a repaired center, and charge almost or as much as the cost to repair. Fitbit has chosen to offer a coupon. So far the price of a repair the user gets a new unit of their choice.

[MarreFitbit]

Hello there @Chapita4, welcome to the Community Forums. I am sorry to hear that you are going through this situation with your Versa. Thank you so much for troubleshooting the screen already. I appreciate your feedback for the Fitbit Versa and our Customer Support.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

As you've mentioned, you've already spoken to our Customer Support Team  who gave the 25% discount option as per our Warranty Policy. This is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. 

As @Rich_Laue's mentioned, while customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

Let me know if you have any questions present. 

[Chapita4]

I guess as a consumer, I expect that things that I pay for will last longer than a year.  The fact that we accept that they are "disposable" after a year is why our landfills are full.  As an educator, $200 is a big amount of money for me.  I understand that countries other than the US have warranties for longer periods of time, which is interesting given they are for the same product.  My choice will be to decide whether to spend money on a fitbit device, if on average they only last about 1.5 years.  This is my 5th device and the 3rd to fail shortly after the warranty expires.