Versa black screen

[prboswell]

My first Fitbit versa screen when completely black and would not come back on. I called customer support and could not resolve it and they sent me a replacement Fitbit. Now some months later, and this replacement Fitbit has gone through the same scenario! The screen is black. There is no glowing color or anything, but my phone can connect to it. I have tried the two button reset, and the three button reset, but without any effect. I love my Fitbit but I can't keep replacing them every 6 months. Somebody please help me figure this out and let me know if it's worth doing another Fitbit or if they have found that getting the warranty on Amazon is helpful. I'm also a Fitbit premium member so I guess Fitbit will lose my premium membership as well as a customer if they can't get their quality to be consistent.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @prboswell, welcome to the Community Forums. I'm sorry to hear your Versa's screen went blank. I understand how you feel about this inconvenience with your watch as you have been a Fitbit customer for a long time and would like to continue enjoying the Fitbit experience. Thank you for your feedback and suggestion, we're constantly working on improving our devices and user experiences, and your comments are always welcome. Thanks for trying to resolve your watch's screen, I'll be glad to help you with that.

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

1. Since your Versa is still syncing to your phone, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted. 

[samantha_jade96]

I'm having the same problem and have tried all fixes and nothing 

[MarreFitbit]

Hi there @samantha_jade96, welcome on board. I appreciate you've taken the time to follow the tips and recommendations I provided to fix your Versa's screen. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

We hope your issue is solved soon.