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Versa black screen

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‎08-22-2020 12:22 - last edited on ‎09-04-2020 13:28 by Fitbit Moderator

‎08-22-2020 12:22 - last edited on ‎09-04-2020 13:28 by Fitbit Moderator

Sonck thuis afternoon, the screen of the versa2 is black. All works, synchronization, vibrations ,.... but you can not see something on the screen.

i did all what was expected to do as indicated in the other topics.

 

nothing helps! Are there other solutions?

 

luc - Belgium 

 

 

Moderator Edit: Clarified subject

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‎09-04-2020 13:31 - edited ‎06-06-2024 13:07

‎09-04-2020 13:31 - edited ‎06-06-2024 13:07

Hi there @lucvg, welcome to the Community Forums. I'm sorry to hear that your Versa's screen went black. I appreciate you've taken the time to try fixing the screen prior to posting here.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


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