Hi there @Ian.N, thanks for stopping by in the Community Forums. I'm sorry to hear that your Versa's screen went blank. Thanks for your efforts in trying to fix it prior to posting here.
I've seen you got in touch with our Support Team regarding this matter. Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.
Keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again and or you can check our warranty policies for a better understanding of the information that they provided to you. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.
We thank you for being a customer and hope that the discount will help keep you in the Fitbit family. If you have any other questions, please let us know.
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