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Versa black screen

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‎10-04-2020 23:43 - last edited on ‎10-15-2020 06:55 by Fitbit Moderator

‎10-04-2020 23:43 - last edited on ‎10-15-2020 06:55 by Fitbit Moderator

My fitbit had lines through it about 2 days however continued to track my steps Yesterday it stopped tracking my steps and I have placed it on the charger today and tried to turn it on using the back and bottom button and all 3 buttons.The screen is still black and I cannot turn it on.It is a versa and I have had it for approximately 22 months.Is there anything else I can try?

 

 

Moderator Edit: Clarified subject

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‎10-12-2020 06:38

‎10-12-2020 06:38

Hi @tanyamccool what Fitbit tracker do you have? 

Have you tried a restart or contacted support  

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