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Versa blank screen unless on charger

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‎08-22-2019 11:44 - last edited on ‎08-23-2019 10:24 by Fitbit Moderator

‎08-22-2019 11:44 - last edited on ‎08-23-2019 10:24 by Fitbit Moderator

I've been having this issue since yesterday.

My watch is fully charged, yet will not stay on when removed from the charger.

I have tried uninstalling & reinstalling the app. 

Factory resetting the device.

& Restarting the device multiple times.

 

Please help!!

 

 

Moderator edit: updated subject for clarity

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‎08-23-2019 10:26 - edited ‎03-27-2024 13:02

‎08-23-2019 10:26 - edited ‎03-27-2024 13:02

Hello there @Sheyxxlink, thanks for stopping by and troubleshooting your Versa prior to contacting us. Nice way to go! 

Since none of the steps you tried have worked, I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updated on your case. 

Let me know if there's anything else I may do to assist you with.

Maria | Community Moderator, Fitbit


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