Versa blank screen

[Camilla1234]

I’m going crazy! 😫 My Versa screen is black, nothing is working. Most of you write that you can reset to factory settings but I can’t see a thing on my screen! So I don’t know when to let go of the one button and even worse, I have an alarm that keeps vibrating and I can’t turn it off!

Only by pressing all three buttons and then it makes a restart, but the alarm starts again right after the reset is done? 😫 I can sync the Versa on my phone and I get notifications, the screen is just completely black? 😔

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Camilla1234.

I appreciate all the efforts in trying to fix this display issue. If your watch isn't turning on, I recommend taking a look at the help article: How do I restart my Fitbit device? and make sure those are the steps you followed in order to restart the unit.

I hope to hear from you soon. 🙂

[Camilla1234]

I’ve done all of that and I can feel it vibrating and actually making the reset but my screen is still blank? I Don’t know what more to do. I get my notifications and it syncs, but the screen is still blank all the time?... 

[AlejandraFitbit]

Thanks for the update, @Camilla1234.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂