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Versa blank screen

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‎07-05-2020 10:33 - last edited on ‎07-06-2020 05:39 by Fitbit Moderator

‎07-05-2020 10:33 - last edited on ‎07-06-2020 05:39 by Fitbit Moderator

This is the 3rd week in a row that the Versa has gone dark and is unresponsive. 

 

Moderator Edit: Clarified subject

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‎07-06-2020 05:56 - edited ‎01-31-2024 08:02

‎07-06-2020 05:56 - edited ‎01-31-2024 08:02

Hi there @Stilned, welcome to the Community Forums. Thanks for the details provided about your Versa's behavior for the past 3 weeks. I'll be glad to help you.

In order for me to better assist you with this, please confirm that you've followed the below steps, if not yet, please try them:

  1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
  2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-06-2020 05:56 - edited ‎01-31-2024 08:02

‎07-06-2020 05:56 - edited ‎01-31-2024 08:02

Hi there @Stilned, welcome to the Community Forums. Thanks for the details provided about your Versa's behavior for the past 3 weeks. I'll be glad to help you.

In order for me to better assist you with this, please confirm that you've followed the below steps, if not yet, please try them:

  1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
  2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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