05-13-2018
10:42
- last edited on
05-14-2018
08:14
by
AlejandraFitbit
05-13-2018
10:42
- last edited on
05-14-2018
08:14
by
AlejandraFitbit
So angry and frustrated. My Versa (less than a month old) has died this morning, nothing, nada, zero, blank screen. It won't charge up it won't do anything. It was fine yesterday with a full charge not this morning nothing and I lost a whole work out!
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
08-31-2020
08:07
- last edited on
06-09-2021
11:06
by
JuanJoFitbit
08-31-2020
08:07
- last edited on
06-09-2021
11:06
by
JuanJoFitbit
So you think it may have something to do with the latest update? Mine is still dead as can be. I keep holding out hope that it will miraculously begin working again! I can't bring myself to buy another Fitbit because of this. Not sure what to do.Sent from my Verizon, Samsung Galaxy smartphone.
I want to believe in Fitbit, but after this product fail I can't right now. When I contacted support, they told me that since it was no longer within the warranty, their only solution is to give me 35% off of a new Fitbit. However, only the older ones that have new versions are eligible for the discount. It should be available on any model! Woe is me!Sent from my Verizon, Samsung Galaxy smartphone.
Moderator edit: merged reply
08-31-2020 22:27
08-31-2020 22:27
08-31-2020 22:33
08-31-2020 22:33
09-01-2020 08:11
09-01-2020 08:11
09-01-2020 10:50
09-01-2020 10:50
09-27-2020 14:32
09-27-2020 14:32
09-27-2020
14:40
- last edited on
11-11-2020
09:10
by
DavideFitbit
09-27-2020
14:40
- last edited on
11-11-2020
09:10
by
DavideFitbit
Unfortunately after several tries with Fitbit support staff, they declared my Versa Fitbit dead.
I ended up buying a new versa 2. They gave me 30% off the price for the versa 2.
Moderator edit: format
09-28-2020 06:53
09-28-2020 06:53
Hi, I'm having the same issue with black screen. I tried reset and screen blinks grey then back to black.
09-28-2020 07:32
09-28-2020 07:32
09-28-2020 08:11
09-28-2020 08:11
11-19-2020 15:52
11-19-2020 15:52
Sending mine back only 20 days old , blank screen, can’t reboot, syncs okay but that’s about it tried everything I can online
But apart from that it doesn’t do what it claims, heart rate it useless, music function doesn’t work properly, erratically decides when it is going to tell me the weather
okay this is not a high end watch but the basics are not good
shame as I like the look and the concept
06-09-2021 02:55
06-09-2021 02:55
Its really frustrated products like Fitbit having these technical issues in their products. I bought versa 2 a month ago but suddenly gone dead last night. I tried to hard reset but didnt work. Put on charger all night but no luck. Spoke to online support officer but they cant figure out either. I think chinese cheap smart watches are much better than these well known expensive brands
06-16-2021 11:04
06-16-2021 11:04
Hi everyone, for all of you who are new to the Fitbit Community, welcome!
Thank you for sharing how you feel about this. I see where your frustration is coming from. Your feedback and comments are appreciated, we're always striving to improve our services offered. Be sure that your comments won't be unnoticed.
If your Versa screen is blank, let's try restarting it and make sure it's fully charged. If you experience the same after performing the troubleshooting recommended, get in touch with our Support team, they'll be happy to help you.
As of right now, this thread will be closed. However, you can always create a new thread if needed.
See you around.
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