Versa synced but not receiving notifications

[Chels12]

My phone and Versa are actively syncing but I am not receiving any notifications. The fitbit app does not give options to turn notifications on or off for messaging, phone calls, email, or my calendar. Bluetooth is connected, do not disturb is not enabled, and all my app notifications are turned on on my phone. I've gone through the troubleshooting guides and can't figure this out.

[LS643]

Having the same issues didn't want to start a new thread for the same problem.

[Staci24]

You have to go to the fitbit app. Press the rectangle next to the picture of the fitbit. Click versa. Scroll down past the blocks with clock face, apps, etc. There will be things underneath. I turned on my "All day sync", "always connected", and then click notifications. Turn on text messages and calls. Then go under app notifications and aalow Fitbit notifications. That is all I have on with mine and I get notification for everything. Just cannot answer phone calls with my android.

[LS643]

I tried what you suggested and now the Fitbit app keeps telling me there is a bluetooth issue and cannot sync or connect.

[Shalonn]

I'm experiencing the same exact issue.

[Shalonn]

I've done all this and it's still not working. 

[Staci24]

I'm not sure what is going on with yours then. Check your Bluetooth and make sure it is paired with your phone.

[LS643]

So after an hour or so I got it to work, before you do the step that @Staci24 added, unpair the versa and shut off the blue tooth, restart the Phone and the Versa then reconnect everything, my is working as of now.

[Staci24]

Contact fitbit or try looking up videos on YouTube

[Shalonn]

Bluetooth is connected to device. 
Sent from Yahoo Mail on Android

[justin.]

I only get notifications part of the time - had my phone in my tool belt all day at work and only half the notifications come through. Frustrating. This is more of a fitness tracker first and foremost with some added stuff thrown in as a bonus (or not, depending on how its working lol)

[kcor57]

Has anyone solved this on an IPhone? The all-day sync button does not have the choices associated with it that are noted in the Android response.

I have turned off, rebooted, checked bluetooth etc. I used to get texts, nothing today.  Anyone succeed in fixing this on an iPhone?

[Msbassplaya777]

Thanks LS643 this worked.

[jennsapple]

I have a new solution that just worked for me.

I was having the same issues as previously discussed- synced but not recieving notifications...

go into your versa settings, go to Blue tooth,  turn on to sync with music. It then asked to pair with my phone and viola! Texts and phone calls instantly!

Moderator Edit: Format

[OhSheeshV]

When I first got my versa it worked almost flawlessly (for notifications anyways). Now within the past few days or so, i've been noticing at random times that they just stop.  Or if I'm too far away from my phone, obviously I won't get them, but when I come back within bluetooth radius, it still doesn't connect back to my bluetooth.  But then even if I got a notification once, and like 10 minutes later still sitting in the same place and my phone in the same place, notifications stop coming through randomly.  I have Always Connected and Keep Alive widget on.  

Moderator Edit: Format

[JustMeAnne3]

OMG I think I love you!  I have been working on trying to figure this out for two days!!  And you were the answer!  Thank you, thank you, thank you!!

[jennsapple]

My pleasure! 

[SunsetRunner]

I know this sounds crazy as I had the same issue and then I saw a small article that said the same issue was had by a few people and had they switched on their notifications? Yes I was also one of those that guffawed and thought does this guy think I am stupid? Well turns out I was! If you wake your screen up on the Versa then hold the single button on the left hand side for a couple of seconds you get a quick set up menu and one of them is the notifications option and mine was off. Simple solution and now I love my Versa even more! Hope this helps some of you as I had done all the reset stuff that was reported and nothing had worked. 

[Sstawinski]

I have not had any luck solving the problem with the iPhone. I’ve worked through troubleshooting on the phone with Fitbit staff and was given a reference number for further inquiries. I’ve continued via email to resolve the problem. It was working fine one day and then all of a sudden nothing at all. Per Fitbit this is isolated to iPhone iOS and not seen on other devices. They’re trying to resolve the problem. It’s been a month and I’m wishing I would have purchased an IWatch. I never had any problems on my charge 2 watch. So far I’m extremely disappointed with the versa. I hope you have better luck!

[islatiempo]

Thank you! It works !