Versa blank screen

[Amy555]

My watch face is black  I have no data on it, I have green light at the back of it, it's charging & taking stats.. I have pressed all the buttons to restart it but nothing is working.. It is under guarantee.. Please help 

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Amy555, welcome to the Community Forums. Thanks for trying to troubleshoot your Versa before reaching out.

In addition to the restart you've performed, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know how it goes. 

[Amy555]

Hi ya 

I did try to change the clock settings on my app but it didn't work the black screen is still on my phone, I don't understand how changing an clock face will help my watch, still left with an black screen.. It's so **ahem**ty and annoying.. 

[MarreFitbit]

@Amy555 I understand why you're feeling annoyed. 

I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

[Erikadanielle]

My screen went blank two days ago even though I  had 16% battery life left which usually lasts me a good while I put my fit bit on the charger nothing happening the fitbit logo will flash on the screen every once in awhile but that's it! Can someone please help. I need my fitbit for work!

[MarreFitbit · Accepted solution]

Hi there @Erikadanielle, thanks for stopping by! Thanks for sharing the details about the issue with your watch/ 

Does your Versa 2 vibrate when you connect it to the charger? If it doesn't, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit. For more information, see How do I restart my Fitbit device?