Versa blank screen

[Jazzydee919]

My screen was really dim for two days but now its blank. Cant seem to get it to turn on but its synching with the phone.  Help!

Moderator edit: updated subject for clarity

[NellyG]

Hi @Jazzydee919  Try restarting it a few times. If that doesnt help try a factory reset. Andnifnyiu are still having problems please come back here.

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[JuanJoFitbit · Accepted solution]

@Jazzydee919 Welcome to our Fitbit Community! I'd like to follow up on the issue that your Versa is experiencing since it won't turn on.

I'd just like to know if the issue persists or if your Versa got back to life after trying the great troubleshooting steps that shared my friend @NellyG.

In addition, I'd like you to try the troubleshooting steps that are listed in this help article. It also contains the restart process but you can skip it if you already tried it.

Let @NellyG and me know how it goes! 😀

[Jazzydee919]

I tried that reset and still no response. 

[JuanJoFitbit]

@Jazzydee919 Thank you for getting back and trying the troubleshooting steps shared above.

Since the issue persists, I'll forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me now if you have any questions! 😀

[MrW74]

Did you ever get this problem resolved? My Versa has just had the same problem- about a month out of warranty. Can’t reset with buttons, no screen display but is tracking stats to my phone app. 

[Jazzydee919]

I never got the issue resolved but I had a lot of help from the community. My device was still under warranty so I was sent another one sans the bands. 

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