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Versa screen went blank

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‎01-15-2020 00:13 - last edited on ‎01-25-2020 18:06 by Fitbit Moderator

‎01-15-2020 00:13 - last edited on ‎01-25-2020 18:06 by Fitbit Moderator

I purchased a Versa in 2018,less than 1 year after purchase it completely died. I returned it as was within warranty & received a new one. I am so disappointed, the new one I got in November 2019 has also completely died, screen went black & although was fully charged, did not respond in any way. This is unacceptable so now I have got my money back & no way would I get another fitbit watch. Basically, very unhappy that these watches, which are expensive are not value for money & breaking down so easily. So, my advice is stay away from Fitbit!! 

 

Moderator edit: Updated subject for clarity 

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‎01-25-2020 18:05

‎01-25-2020 18:05

@Feirtearm Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for the details mentioned and the troubleshooting tried. I appreciate that you shared how this situation has made you feel. 

 

In this case, I've shared your post with our Support team and they will continue assisting you through email. 

 

I'll be around if you have any additional questions. 

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