Versa blank screen

[MelsF]

This morning my Versa started randomly cycling through the bitmoji home screen. I did a restart and it stopped for a while but then started doing the same thing. So I restarted it a second time and it looked like the screen was coming on but it never did. I know it’s “alive” because it vibrated when I hadn’t don’t 250 steps in an hour (we were on a road trip) and when I opened the app I could see it was still tracking movement even though the screen is completely black.

I also tried changing the clock face to a simple Fitbit one but no luck. I use my Versa everyday and do not know what to do. I’ve had it since the Versa first came out but don’t think it’s old or should need to be replaced after a year and a half. Please help!

Moderator edit: subject for clarity

[NellyG]

Hi @MelsF I have flagged a moderator to come and help you.

[GrubbyDuck]

Hi @MelsF 

Suggest you contact support: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs as they have all the technical know how & tools to assist you to hopefully resolve this.

[AlejandraFitbit]

Hello guys, I hope you are doing fine.

@GrubbyDuck and @NellyG, thanks for the input.

@MelsF, I appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[MelsF]

I have been in touch with Fitbit directly regarding the issue and while they have not been been able to resolve it and it is no longer under warranty I am confident we can come to a compromise to replace or repair.