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Versa blank screen

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‎12-28-2021 05:55 - last edited on ‎12-28-2021 08:28 by Fitbit Moderator

‎12-28-2021 05:55 - last edited on ‎12-28-2021 08:28 by Fitbit Moderator

My Versa is nearly 4 years old.  The screen lights up dark (real dark blue) with no icons visible (on images at all), vibrates when tapped or buttons pushed, records steps on phone.  There is just nothing on the blank screen.  Tried multiple times to reset it to factory specs even tried to disconnect and reconnect, but no image so no numbers appear on the screen.  Is it past it's life?

 

Moderator Edit: Clarified subject

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‎12-28-2021 08:30 - edited ‎09-01-2023 07:44

‎12-28-2021 08:30 - edited ‎09-01-2023 07:44

Hi there, @VMA331. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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