Versa blank screen

[Kym_K]

When on the charger, my versa remains black for a minute or two then a slight faint backlight, but thats it, no more happens. The charger still makes a notification when plugged into laptop and laptop recognises device. I just cannot get Versa to charge or turn on or be functional. 

Kym_K

Moderator Edit: Clarified subject

[HarleyRavenclaw]

I’m dealing with the same thing. Started today. It’s like it’s fried. I got half a wonky screen when I held the button while on charger and it buzzed a few times but nothing else. Won’t charge, won’t light up on the back. I feel like it’s dead. Dead dead. 

[MarreFitbit · Accepted solution]

Hi there, @Kym_K. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa.

As a first approach, please restart your Versa as suggested here. 

If the restart doesn't work and your Versa doesn't vibrate during the restart process, please follow the steps below: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. 
  
  

@HarleyRavenclaw Thanks for stopping by and troubleshooting the issue with your Fitbit device before posting here. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.