help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-04-2024 09:14 - last edited on ‎03-05-2024 04:37 by Fitbit Moderator

‎03-04-2024 09:14 - last edited on ‎03-05-2024 04:37 by Fitbit Moderator

My versa is not working, it says fully charged when synced with my phone, but my screen remains black...

Any thoughts... I remember declining an app  for donation and the next day my screen is Off, and would not turn back on



Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-05-2024 04:39

‎03-05-2024 04:39

Hi there, @Michaela02. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa screen is blank. I understand where your concern is coming from. I'm here to help you! 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes