07-26-2022
13:31
- last edited on
07-27-2022
05:23
by
MarreFitbit
07-26-2022
13:31
- last edited on
07-27-2022
05:23
by
MarreFitbit
So I was at swim practice & I took it off just in case then once I was done I was heading somewhere while I had it off of my arm then I set all of my stuff down. Then probably after 5 mins I look down & I see my versa on the concrete with the screen facing down. Then I picked it up and then I see it was cracked majorly on the side the crack through half of the screen & on the bottom & on the side so I just stopped using it after that but I found it on Sunday dead so I put it on the charger then I took it off for a couple seconds to see if it was still water resistant & it is so I wipe it off put it back on the charger while I'm heading to a pool then I swim with it on with the swim activity on then I had to find some shade underwater so I can see the screen which it did but then I saw the it was on the home screen then I it powers off & restarts. Then I notice it's boot looping so I take it out and put it on a table I check it 3 time. The first 2 times it kept boot looping then the 3rd time I checked it it was powered off now it won't turn on or charge.
Update: I also forgot to mention, Is it repairable?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
07-27-2022 05:26 - edited 11-15-2023 16:03
07-27-2022 05:26 - edited 11-15-2023 16:03
Hi there, @Ashtro. Welcome to the Community Forums. Thanks for the details provided in your post about the issue on your Versa. I understand where your concern is coming from.
Regarding to your inquiry, please note the screen cannot be replaceable and/or repaired.
Before doing something to your watch, please review Availability or repair facilities/spare parts and Exclusions and Limitations.
The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.
See you around.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-27-2022 05:26 - edited 11-15-2023 16:03
07-27-2022 05:26 - edited 11-15-2023 16:03
Hi there, @Ashtro. Welcome to the Community Forums. Thanks for the details provided in your post about the issue on your Versa. I understand where your concern is coming from.
Regarding to your inquiry, please note the screen cannot be replaceable and/or repaired.
Before doing something to your watch, please review Availability or repair facilities/spare parts and Exclusions and Limitations.
The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.
See you around.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-27-2022 07:27
07-27-2022 07:27
If by any chance do you know if there are any repair facility's in the U.S?