11-01-2019 13:08 - last edited on 11-03-2019 13:00 by LiliyaFitbit
11-01-2019 13:08 - last edited on 11-03-2019 13:00 by LiliyaFitbit
Now that FitBit is being acquired by Google, will there be any changes in the ability to repair a broken watch face? I can't imagine Google would find it acceptable that there is no way to repair a $200 watch. I've always been a huge fan of FitBit, but this is so aggravating.
Moderator edit: subject for clarity
11-03-2019 12:57
11-03-2019 12:57
Welcome to the Fitbit Community, @mcsalyer. I am sorry for the delayed response.
I appreciate your participation in the Forums and sharing your concern about a broken watch face. Thank you for being a Fitbit customer, I totally understand how you are feeling. You can find more information about the Google and Fitbit news in our press release: https://investor.fitbit.com/press/press-releases/press-release-details/2019/Fitbit-to-Be-Acquired-by...
Regarding the issue with the broken face, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. You can take a look at this page for more information about the warranty policy.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.