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Versa button has stopped working

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‎01-12-2022 02:10 - last edited on ‎01-13-2022 08:44 by Fitbit Moderator

‎01-12-2022 02:10 - last edited on ‎01-13-2022 08:44 by Fitbit Moderator

My versa back button is not working can not even set. Up my versa after a factory reset plz help

 

Moderator Edit: Clarified subject

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‎01-13-2022 08:45 - edited ‎09-02-2023 07:29

‎01-13-2022 08:45 - edited ‎09-02-2023 07:29

Hi there, @Sid0089. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-13-2022 08:45 - edited ‎09-02-2023 07:29

‎01-13-2022 08:45 - edited ‎09-02-2023 07:29

Hi there, @Sid0089. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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