07-07-2018 10:31 - last edited on 07-08-2018 08:32 by AlejandraFitbit
07-07-2018 10:31 - last edited on 07-08-2018 08:32 by AlejandraFitbit
I first noticed yesterday that the back button wouldn't work and so I have tried several things to restart my Versa and even disconnected it from my phone and restarted both several times. Not the back button may work 10% of the time but my watch will freak out and bounce back and forth from my watch face to the setting options (screen wake/notifications) and I can get out of that screen until it decides to on it's own and then it bounces back and forth between the two 😕
Moderator edit: subject for clarity
11-12-2019 09:12
11-12-2019 09:12
I have the same problem with the back button appearing to be 'stuck'. I just did a system upgrade and my watch is now stuck on the screen telling me to push the back button to access the preset shortcut! Pretty hard to do when the back button doesn't work! I spoke with Evelyn and then her supervisor Angelica and received the company line. Since you're $250 watch is now outside the one year warranty (by a few months), there's nothing we can do for you except offer you 25% off your next purchase. Why would I want to purchase another one when this one is so unreliable? I'm appalled at the lack of customer service action Fitbit has provided their CS agents to resolve CS problems. When I asked to speak with someone in authority who could help, I was told there is no higher level I can speak with and provided an address to write a letter. Very frustrating experience!
11-12-2019 12:42
11-12-2019 12:42
11-13-2019 08:46
11-13-2019 08:46
11-13-2019 10:11
11-13-2019 10:11
Can you provide the reset instructions for the Versa 2? I only have the one side button.
And I'm having the same issue with the screen going black, not responding to the button or the wrist flip. And my alarm won't turn off either even though I press the check mark a thousand times. I can't snooze the alarm either with the side button.
12-10-2019 18:56
12-10-2019 18:56
Sorry to hear Kelvin, they actually replaced my watch, which i was very surprised by. I had only owned my watch for not even 3 months, when my issue happened! What was very unsettling was that i, not for my life could find my receipt, especially when i am very diligent in keeping my receipts for purchases like that. So i couldn't even go back to 'walmart' where
12-10-2019 19:09
12-10-2019 19:09
Sorry to hear Kelvin, they actually replaced my watch, which i was very surprised by. I had only owned my watch for not even 3 months, when my issue happened! What was very unsettling was that i, not for my life could find my receipt, especially when i am very diligent in keeping my receipts for purchases like that. So i couldn't even go back to 'walmart' where id bought it with my birthday money! For a exchange or replacement! I was very sad about it not working, the main button on it, is the back button! I did a system reset.....got so pissed off i even put it in a glass of water! Not very satisfying! Frkn thing still worked, except for the back button! I wasn't even requested to return the broken fitbit! I still have it and the back button still doesn't work! I defently didnt expect a replacement, but was thrilled when they replaced it!
12-10-2019 19:16
12-10-2019 19:16
Yes i was fortunate enough to get it replaced!!
The malfunction happened quite soon after purchase!
12-17-2019 20:39
12-17-2019 20:39
@AlejandraFitbit I used to switch on my fitbit versa by just pressing the back button. But now it's not working. Every time I need to press and hold the back and bottom buttons until the fitbit logo comes to the screen. Is it recommended to do so ?
12-19-2019 06:08
12-19-2019 06:08
12-19-2019 06:23
12-19-2019 06:23
Yes. Nothing is showing on the screen at this point. Occasionally there is a flicker of the clock or a text but the watch is basically useless. Very frustrating.
12-19-2019 07:38
12-19-2019 07:38
12-31-2019 07:23
12-31-2019 07:23
i press the button on my versa 2, and sometomes it wont turn on, after several minutes, it finally does
12-31-2019 21:29
12-31-2019 21:29
Same problem and the screen is flashing the fitbit logo three button reset doesn’t work, since back button does nothing.
02-13-2020 22:57
02-13-2020 22:57
Back button doesn’t work and won’t restart
02-13-2020 22:59
02-13-2020 22:59
Still not working won’t restart this watch is terrible
02-20-2020 13:58
02-20-2020 13:58
My fitbit versa would not sync not even with another cell phone. I tried all the suggestions ending with the factory reset. When I got the fitbit logo there were also scrolling messages in different languages telling me to download the fitbit app. I did this several times and the same thing happened. None of the buttons do anything. At least my tracker worked before the factory reset. My tracker is less than a year old. I am frustrated.
03-17-2020 14:35
03-17-2020 14:35
Have tried everything and home button does not work still. Please help
03-17-2020 14:52
03-17-2020 14:52
03-17-2020 15:18
03-17-2020 15:18
03-17-2020 16:17
03-17-2020 16:17