07-07-2018 10:31 - last edited on 07-08-2018 08:32 by AlejandraFitbit
07-07-2018 10:31 - last edited on 07-08-2018 08:32 by AlejandraFitbit
I first noticed yesterday that the back button wouldn't work and so I have tried several things to restart my Versa and even disconnected it from my phone and restarted both several times. Not the back button may work 10% of the time but my watch will freak out and bounce back and forth from my watch face to the setting options (screen wake/notifications) and I can get out of that screen until it decides to on it's own and then it bounces back and forth between the two 😕
Moderator edit: subject for clarity
07-11-2020 18:30
07-11-2020 18:30
Done. Thank you I’ll be more careful the next time!
09-19-2020 11:24
09-19-2020 11:24
I did a soft reset. I have to do it at least twice A-day. I called fitbit, and they recommended that I do a factory reset which I did. It still flips back-and-forth from one screen to the next without me doing anything multiple times in an hour, and the buttons are not working.
09-19-2020 12:02
09-19-2020 12:02
10-22-2020 07:59
10-22-2020 07:59
Did this work for anyone?
10-24-2020 17:35
10-24-2020 17:35
11-09-2020 10:41
11-09-2020 10:41
I cleaned the back button, but not with a toothpick.
11-09-2020 10:54 - last edited on 11-13-2020 20:10 by LiliyaFitbit
11-09-2020 10:54 - last edited on 11-13-2020 20:10 by LiliyaFitbit
Glad to here it worked! Since I’ve been cleaning the buttons every so often the watch has worked great.
Ann
Sent from my iPhone
Moderator edit: personal info removed
01-07-2021 01:55
01-07-2021 01:55
I have a super old versa and encounter this issue every so often.. but I have come up with a solution that seems to work.
I swish the watch face in a shallow cup of isopropyl alcohol.. pressing the buttons interminently. Should help get unreachable grime/dirt out of there.
Has worked well for me on several occasions
-Avery
02-25-2021 02:52
02-25-2021 02:52
Exactly same problem and same encounter.
Support person cannot do anything .
Really disappointed with fitbit
Will not buy anymore
Will tell friends to stay away.
Fitbit is making stupid mistakes but not taking care of his customer and like suffer in long run.
02-26-2021 03:07
02-26-2021 03:07
02-05-2022 00:12
02-05-2022 00:12
This is my second Fitbit Versa with this issue. It is a replacement when my original Fitbit screen went blank. However this time the back button won’t work and the screen flips frantically between the Home Screen/clock and the notifications/screen wake screen vibrating constantly. I have done a soft reset, fully charged the watch & am now wanting to throw it out the window 😡 Please help! Ideally another replacement…
02-05-2022 02:06
02-05-2022 02:06
Same here, my nearly new Versa 2 starts showing the green light on the back constantly, nothing on front screen, button doesn’t respond, battery drained even tho was well charged prior. I have the Fitbit face on it and I only wear it around, not for exercise at present. Faulty??
02-05-2022 05:27
02-05-2022 05:27
I hold the button on the left for about 30-40 seconds until the green diamond comes up. I have to do this 1-2x every week. I also have to charge it every 3 + days instead of 5 or 6.
02-05-2022 12:56
02-05-2022 12:56
Thank you, will try that!👍
02-26-2022 11:22
02-26-2022 11:22
I tried to use can air on mine, but unfortunately it didn’t fix the issue. I can restart my Fitbit using the manual button, but it won’t work for any other function than restarting. I’m not sure what’s wrong with it or if it’s my fault for it not working? It’s a bummer either way, I wanted a Fitbit versa 2 for so long and I’ve had it for a year now and it’s already broken in some fashion. 😭
02-27-2022 00:58
02-27-2022 00:58