Versa button not working

[MoniqueJ]

Both my husband and me bought last year a Versa Smartwatch. His one is working fine but mine started some days to have problems : the button left side is not working. I reset to factory settings and cleaned it according to this post 

https://community.fitbit.com/t5/user/viewprofilepage/user-id/1138706
I bought my smart version at a shop inside AMS airport and they ask to resend the watch to them for analyses. I really hope Fitbit offers a replacement as this kind of problems are known. 

[JuanJoFitbit · Accepted solution]

@MoniqueJ welcome to our Fitbit Community! I'm sorry to hear that your Versa's button stopped working properly even though you have cleaned it as advised before contacting our forums.

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 😀

[MoniqueJ]

Hi JuanJo

I appreciate very much your after sales service. As i bought my product at the airport duty free shop, i must return it to them for the warranty claim. The watch is now mailed to them. Hope to get a replacement back soon as i need it for my health. have a nice day Monique

[JuanJoFitbit]

@MoniqueJ I'm sorry for the late response. However, I'm glad to hear that you mailed the watch to the shop you bought it from. Don't hesitate to get back if you need further assistance.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀