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‎01-08-2020 17:41 - last edited on ‎09-16-2021 16:52 by Moderator Alum

‎01-08-2020 17:41 - last edited on ‎09-16-2021 16:52 by Moderator Alum

What am I  to do when I am experiencing internal issues with my device? My device is responsive and none of the buttons work. I have reached out to Fitbit support multiple times and they told me it was a hardware issue and I should check on my warranty. The display has stopped working on my device and along with the buttons on it. How would I fix the difficulty I am facing with my device so I can get it back up and running. 

 

 


Moderator edit: subject updated for clarity

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3 REPLIES 3

‎01-08-2020 17:49

‎01-08-2020 17:49

And did you check on the warranty as advised?  Hardware problems are generally not reparable.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-08-2020 17:50

In response to JohnnyRow

‎01-08-2020 17:50

Yes I did and I the warranty is still good 

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‎01-08-2020 17:52

In response to Prachet_M

‎01-08-2020 17:52

And did you tell Fitbit support that it is still in warranty?  If so, what was their response?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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