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Versa buttons not working

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‎04-07-2023 20:15 - last edited on ‎04-08-2023 09:46 by Fitbit Moderator

‎04-07-2023 20:15 - last edited on ‎04-08-2023 09:46 by Fitbit Moderator

Hi, 

None of the side buttons are working. All three have stopped! So annoying 🙄. 

Belinda 

 

Moderator Edit: Clarified subject

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‎04-08-2023 10:48 - edited ‎06-17-2023 10:37

‎04-08-2023 10:48 - edited ‎06-17-2023 10:37

Hi there, @BelBottle. Welcome to the Fitbit Community Forums. Thanks for sharing the details about the issue with your Versa. I understand how you must be feeling. 

To better assist you, please confirm that you've removed dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-08-2023 10:48 - edited ‎06-17-2023 10:37

‎04-08-2023 10:48 - edited ‎06-17-2023 10:37

Hi there, @BelBottle. Welcome to the Fitbit Community Forums. Thanks for sharing the details about the issue with your Versa. I understand how you must be feeling. 

To better assist you, please confirm that you've removed dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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