Versa can't be set up

[KaronKelly]

Trying to set up my brand new versa, straight out the box. 

After a few hours, the screen shows the logo with a blue bar on left hand side. Wasn’t showing in the app. Have reset app and tried to reset watch. Removed device from app and tried to set up numerous times but watch cannot be found. Any tips or advice are welcome. Very disappointed.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@KaronKelly welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it can't be set up and it's stuck on the Fitbit logo. Thank you for trying the process before contacting our forums.

Please let me know what is the brand and model of the phone you are trying to set up your Versa with. If possible, provide a picture of the screen of your Versa where it stays stuck. You can find the steps in order to learn how to add images to your posts in this thread.

In the meantime, make sure that you are following the setup process as described in this help article.

Keep me posted! 

[KaronKelly]

Thank you. I contacted Customer Service and have received a replacement Fitbit. Set up was a breeze.

Sent from my iPhone

[JuanJoFitbit]

@KaronKelly I'm sorry for the late response. However, I'm so glad to hear that our Support team took care of your case and you were sent a replacement unit. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!