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Versa can't be set up

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‎01-27-2020 18:24 - last edited on ‎01-28-2020 03:19 by Fitbit Moderator

‎01-27-2020 18:24 - last edited on ‎01-28-2020 03:19 by Fitbit Moderator

I have a fitbit versa that is about a year old that I have been unable to activate and nothing I see online seems to address this basic issue. Can anyone hel.p?

 

 

Moderator edit: updated subject for clarity

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‎01-28-2020 03:18

‎01-28-2020 03:18

@Thor63, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it can't be activated.

 

Please let me know what is the brand and model of the phone you are trying to activate your watch with. In the meantime, make sure that you are following the setup process as described in this help article.

 

Keep me posted! 😀

JuanJo | Community Moderator

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