Versa can't enter 4 digit code

[Bongoali]

I have bought a 2nd hand Versa Smart watch.  I am trying to pair to my phone using the App.

However - every time I get to the enter the 4 digit pin.........I’m stuck - because all that shows is the keypad numbers.

Ive tried turning off the phone/watch........logging out of app etc. But nothing seems to work.

if the previous owner has not properly reset the watch.........could this cause the problem?  Really stuck now!

Moderator edit: subject updated for clarity

[SteveH]

Hi, and welcome to the Community!

It does sound like the previous owner did not do a factory reset - the keypad is there to provide a PIN for a device lock used to protect the device when Fitbit Pay is set up.

If you are unable to get the PIN from the seller then it's going to be a bit tricky. If you try to guess and get it wrong 10 times then it will not allow further attempts. There is a way to reset but that only works as long as the app is connected to the fitbit so not an option for you.

It will need a factory reset before you can use it. The trouble with that is you can't get to the settings to trigger a factory reset. There is an undocumented way to do a factory reset using just the buttons but it's complicated and can produce strange results. For that reason I suggest doing it under the guidance of customer support who you can get via contact.fitbit.com

Good luck!